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The UBAC was
formed in 1992 to assist water and sewer customers with billing
questions and concerns, and to resolve any billing problems which
may arise. The City recognizes that there are circumstances which
result in the unintended high usage of water. If you have
discovered a leak(s) and have made the necessary repairs, or have
had an unusual event that has caused higher than normal water use,
the UBAC will review your account for a possible adjustment if the
following requirements are met:
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There must be
evidence that the excessive use of water was not due to willful or
negligent acts of the customer;
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Evidence that the
problem was addressed in a timely manner;
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Completion of the
information on the UBAC request form; and
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Submittal of
pertinent documentation (i.e. receipts, repair bill, etc.) along
with the form that indicates the problem has been resolved.
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