Utilities  > New Billing System



San Luis Obispo Water & Sewer has an improved billing system to better serve our customers.

Technology is advancing and so are we.
We’ve upgraded your utility billing system January 2012 and here’s why:

IT’S CONVENIENT
The improved utility billing system boasts a number of improvements, including an enhanced website and the option to pay on-line and receive e-bills

IT’S EFFICIENT
Using the new Springbrook technology is more intuitive requires less manual entry. This saves not only City employees’ time but also your taxpayer dollars. The new system also gives our customers the opportunity to go green with paperless billing!

IT’S EASY
The improved utility billing system was carefully chosen to better serve our customers. The only thing you have to do is go on line to slowater.org and set up your billing preferences and auto-pay* and we take care of the rest!

*The Payment Card Industry (PCI) Data Security Standard requires all customers using auto-pay to re-authorize SLO Water & Sewer to conduct these transactions. We apologize for the inconvenience it may cause for those who have already set-up their preferences, but we are positive you will enjoy the new utility billing system and the many improvements it brings!

Click here for a preview of your new bill.

If you have received your new bill you can register to use our improved payments website: slocity.merchanttransact.com

You will need your new account number and the exact name on your account to register.

FREQUENTLY ASKED QUESTIONS

We understand you might have questions about the improved billing system and we are here to help you! Please contact us if you have any questions at all.

Email us: ub@slocity.org
Call us: 805-781-7129

Start or stop service- Click Here or call 781-7133
For General Billing information Click Here.